At Motocross Equipment, we stand behind our premium motocross gear just like we stand behind riders on every track. If you’re not completely satisfied with your purchase, we’ll make it right. Below you’ll find everything you need to know about our hassle-free returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original, unused condition with all tags attached
  • In the original packaging (especially important for protective gear)
  • Accompanied by proof of purchase

Note: For your safety and ours, certain items marked below cannot be returned due to hygiene and safety reasons.

Non-Returnable Items

The following items cannot be returned or exchanged for hygiene and safety reasons:

  • Adult Compression Gear
  • Adult Socks
  • Adult Knee Brace Socks
  • Any used protective gear (helmets, body armor, etc.)

How to Return or Exchange an Item

Step 1: Submit Your Request

Email our Rider Support Team at [email protected] within 15 days of receiving your order with the following information (or use our template below):

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Motocross Equipment Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return: [Product Name, Size, Color]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange for (specify product if exchanging)]

Shipping address: [Your full return address]

Thank you,
[Your Full Name]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Ship Your Return

Package your item securely (we recommend using the original packaging) and include the RMA number clearly on the outside of the package. Ship to:

Motocross Equipment Returns
4578 Stanton Hollow Road
DONIE, US 75838

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5 business days after arrival), we’ll process your refund or ship your exchange.

Refund Information

Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).

Processing Time: 3-5 business days after we approve your return.

Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.

Exchange Information

For exchanges, we’ll ship your new item as soon as we process your return. If the new item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement.

International Returns

For international customers (excluding some Asian and remote regions), please note:

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may be subject to currency conversion rates

Rider Satisfaction Guarantee: We’re committed to your complete satisfaction with our motocross gear. If you have any questions about our returns policy, don’t hesitate to contact our Rider Support Team at [email protected] or +1 (555) 123-4567.