Welcome to Dirt Bike Outfitters’ FAQ section! We’ve compiled answers to the most common questions about our premium motocross gear, shipping policies, and more. If you don’t find what you’re looking for, our rider-support team is always ready to help at [email protected].

Product Questions

What types of protective gear do you offer for adult riders?
We carry a complete range of professional-grade protection including body armor, helmets (and spares), elbow and knee guards, gloves, goggles (and lenses), compression gear, jerseys, pants, and specialized motocross socks. Our gear is designed for serious off-road enthusiasts who demand high-performance protection.
How do I choose the right size for motocross gear?
Each product page includes detailed sizing charts. For protective gear like knee braces and body armor, we recommend measuring according to our guidelines for optimal fit and protection. When in doubt between sizes, we suggest sizing up for comfort over compression gear.
Do you carry replacement parts for boots and helmets?
Yes! We stock a selection of Adult Boot Spares and Adult Helmet Spares to keep your gear in top condition. Check our specialized sections for available components.

Shipping & Delivery

How long does shipping take?
After processing (1-2 business days), delivery times vary by method:
– Standard Shipping (DHL/FedEx): 10-15 business days ($12.95 flat rate)
– Free Shipping (EMS): 15-25 business days (orders over $50)
Times are estimates and may vary by destination.
Do you ship worldwide?
We ship globally to most countries, excluding certain Asian regions and remote locations due to customs restrictions. Our warehouse in Donie, Texas, serves riders from Texas to Tasmania!
Can I track my order?
Absolutely! You’ll receive tracking information via email as soon as your gear leaves our warehouse. Both our premium carriers (DHL/FedEx) and EMS provide real-time tracking updates.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unused and in original packaging with all tags attached. Please visit our Returns page for detailed instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your return, refunds are processed within 3-5 business days. The time for the refund to appear in your account depends on your payment provider.

Payment & Accounts

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Completely! We use industry-standard encryption for all transactions. For added security, we never store full payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, save preferences, and speeds up future purchases.

Technical & Support

How do I care for my motocross gear?
Each product comes with care instructions. Generally, hand-wash protective gear with mild detergent and air dry. Avoid harsh chemicals that could degrade materials.
What if I need my gear urgently?
Contact our rider-support team at [email protected] or call +1 (555) 123-4567 before ordering. We’ll explore expedited options for urgent needs.
Why was my order canceled?
Orders may be canceled if items become unavailable or if we detect payment issues. We’ll notify you immediately if this occurs and work to resolve the situation quickly.

Still have questions? Our rider-support team lives and breathes motocross gear. Reach us at [email protected] or +1 (555) 123-4567. We’re here to get you riding protected!